(Note: One thing that became apparent to me when I wrote “The Best of Tips for Improving your Tips†last week was that I really need to wrap up my “Rules of Serving†series. This week I am going to post the final three rules.) Rule Eight: Never count your money until you run your […]
Tag Archives | Waiter
The Best of Tips For Improving Your Tips
Welcome to the final installment of “best of†week on The Hospitality Formula Network. Today I am looking back to where it all began. Tips2 was the original focus when I began blogging. It is still the largest blog on the network and in my opinion the one that can have the most impact on […]
How To Sell The “Add On”
This is a topic that I have been debating writing about the “add on”  for a long time. It is an incredibly important topic that can improve both the satisfaction of your guests and increase your income. It is also one of the least popular topics amongst servers. Managers often preach the benefits of selling the […]
Is Running Hot Food Always The Priority?
I have worked for a number of companies and managers over the years who repeated a similar mantra: ‘Running hot food from the window is the top priority.’ This is often echoed by managers, kitchen staff, and expediters. It has been emphasized so frequently that it’s generally accepted as fact. While this is an important […]
We Cannot Be Trusted?
On Friday, I hopped over to Yahoo To check my email. I have used Yahoo as my primary search engine and for my personal email account for as long as I can remember. This time the screen pictured above greeted me. The picture caught my eye. It looked like a guest handing a customer a […]
About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.