 Last week, the skills focus discussed how to get permission from to recommend food to your guests. This is an incredibly important skill because it allows you to suggest the best items on your menu to your guests. This week I am going to address how to make those recommendations more effective. The key […]
Tag Archives | Waiter
Creating A Server Community
One of the coolest parts of spending over a decade in the restaurant business is that you know someone at most every restaurant. Last night, my girlfriend Ali (who complains about not getting mentioned enough on here) and I went to check out a new restaurant. We scrolled through a list of six people we […]
Announcing Tips²: Tips For Improving Your Tips
It is with a great deal of pride and excitement that I can finally announce the release of my first book: Tips2: Tips For Improving Your Tips. I have been teasing this big announcement for months and am glad to finally be making it, even though for regular readers it may be akin to Mitt […]
Kicking the Cat
Let me begin this post with a story: An animal rights activist was driving down the highway in his VW Microbus. He was happily thinking about what a beautiful day it was. He was so caught up in these thoughts that he didn’t notice when he drifted into the next lane and cut off a […]
The Rules of Serving: Rule Nine
Rule Nine: Never Get Just One Some of the most influential philosophers of the last five hundred years have done some of their greatest writing on the concept of a “social contract.â€Â Hobbes, Locke, Rousseau, Rawls, and many other have written at length on the subject. The notion of a “social contract†pertains to the […]
About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.