 tagged banquets, can a restaurant keep part of my tips, gratuity, is a service charge legal, is a service charge the same as a tip, keeping part of the tip, large psrties, maggianos, mandatory service charge, private parties, restaurant lawsuit, server lawsuit, service charge, service charge in restaurant, stealing tips, Tips, what is a service […]
Tag Archives | Tips
How to Carry Three Plates
 In continuing the “how to†series on this blog, we are turning from glasses to how to carry three plates. Carrying three plates in one hand is one of the first tricks many servers are required to learn. You can always spot a new server as they carefully walk through the dining room with two […]
Skills Focus: Building And Maintaining Rapport
Learning how to build and maintain rapport with your guests A friend recently sent me a message on Facebook before his shift. He is fairly new to the serving game, but from what I can tell he is improving quickly. He told me he was heading into a shift and needed to make good money.He’s […]
Skills Focus: Describing Dishes
 Last week, the skills focus discussed how to get permission from to recommend food to your guests. This is an incredibly important skill because it allows you to suggest the best items on your menu to your guests. This week I am going to address how to make those recommendations more effective. The key […]
The Reviews Are In
Read any good books lately? When I sent out advanced copies of my book, I was hoping someone would say something nice about it in their reviews. All of the people who had read it previously did so to edit it. Something about getting back all the previous copies covered in red ink made me wonder […]
About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.