I still occasionally get the guest who will say, “I can buy this wine for half this price at the store.â€Â Which is true, but it doesn’t come with a staff to serve it and a crew of chefs ready to cook you an incredible meal from a fully stocked kitchen. I wonder if the […]
Tag Archives | Serving
Making a Difference
The weekend is upon us. Friday and Saturday nights get busy and take a lot out of us. The pace is faster, the side stations are more crowded, and all of the saucers in the restaurant seem to hide. The guests do not seem to understand any of this and have far less patience. This […]
On A Good Night
(Note: I am enjoying the final day of my mini vacation. Having a great trip. Met my favorite musician and a personal hero yesterday. Today I will be taking the scenic drive through the Ozark hills of Central Missouri. This is a post I wrote a couple months ago. Not my standard fare, but I hope you […]
Aspirational Dining Defined
I am a Mac guy. This means only the occasional interruption for updates from Microsoft. These are most often for Word for Macs. Yet in none of these updates have they added to my spell check dictionary words like “Barack Obama, Al Qaeda, or Facebook.â€Â If they do implement this change they can use this […]
The Disadvantages of Set Schedules
     Saturday night I spent some time on the patio with one of the newer servers at my restaurant. He is low on seniority, but has spent more years serving than I have. I estimate total the two of us have between three and four decades of serving experience. I am […]
About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.