Rule Six: Never spend money you haven’t made.  I am glad July of 2010 is behind me. I cannot recall a month that was less lucrative in my serving career. My income dropped by well over 50% last month. Unbearable heat combined with a disproportionate number of patio shifts took a chunk out of […]
Tag Archives | Service
Retiring Jokes
I was 13 years old back in 1988. I know who Flo Jo and Greg Louganis are. I will never misspell potato. I remember President Reagan. I had a crush on Jessica Rabbit. I saw Rattle and Hum on my 13th birthday because it was rated PG-13.  My girlfriend taught me to dirty dance, but […]
The Rules of Serving: Rule Five
Rule Five: Always recommend what is in the guest’s best interest, not yours.   (Note: There are many hyperlinks today that will send you to posts were I have previously addressed specifically issues that I address in this post.) This is the second time in two days I have sat down to write this […]
Selling, Upselling, and Integrity
I sat down today to write about rule five. As I did so I realized that a preface was in order. This morning I sat on my patio drinking coffee and reviewing the outline that I have scribbled on a legal pad. I began thinking about why this post was even necessary. It should be […]
A Few More Thoughts On Emmer
I covered this issue in yesterday’s post, but have since ran across several interesting pieces of information I wanted to pass along. MN Gov Nominee Tom Emmer said in a recent stop at the Eagle Street Grille that the owners had told him three of their employees were making over $100,000 a year as a […]
About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.