Sometimes you catch a coworker doing something so brilliant that it makes you wonder why you had not thought of it first. Even after 15 years, I still see things that would have saved me hours of time if I knew them sooner. Being willing to adopt better practices and form new habits is the […]
Tag Archives | Service
I Make A Mean Cherry Limeade
If my tombstone was written by coworkers, guests, or bartenders it would read, “Here lies Dave, he made a mean cherry limeade.â€Â I have declared this to every table I have served in the last three years. When you order a cherry limeade at my restaurant, the chit prints up at the bar with simply […]
The Most Important Phrase You Are Not Using
The space between reality and urban legend has spawned the story of the single greatest marketing idea ever. This phrase was so powerful that it nearly doubled the sale of the product it was written for. Two simple words that did not even need advertised. Two words that added to the label caused sales to […]
About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.