On Friday, I hopped over to Yahoo To check my email. I have used Yahoo as my primary search engine and for my personal email account for as long as I can remember. This time the screen pictured above greeted me. The picture caught my eye. It looked like a guest handing a customer a […]
Tag Archives | Server
The Unemployed Martyr
I wrote the following a while back as part of a much bigger project. Â After yielding to the advice of everyone who read it, it ended up on the cutting room floor. Â I picked it up off the floor and decided to share it here. Â This is something most servers struggle with at some point. […]
Job Hunting: Questions To Ask
The start of the year is always a time of transition. Most servers are in their best financial situation of the year after coming out of the holiday season when you might need to apply for a bad credit loans guaranteed approval. This often leads to them setting a new year’s resolution to find a […]
Creating Regulars
One of the most valuable skills of an exceptional server is the ability to create regulars. Having a core of customers that come into your restaurant and ask for you can insulate you against the slower times of the year. It also can make you look outstanding to the managers and hosts that frequently hear […]
Building and Maintaining Rapport
This morning I woke up a little more groggy than normal. As I was making my morning spin around the internets, I ran across a post from our friend the only slightly cranky waitress about rapport. It seems her company has taken this up as a replacement for “hospitality†as their new Beetlejuice word. I […]
About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.