The weekend is upon us. Friday and Saturday nights get busy and take a lot out of us. The pace is faster, the side stations are more crowded, and all of the saucers in the restaurant seem to hide. The guests do not seem to understand any of this and have far less patience. This […]
Tag Archives | Server Blog
On A Good Night
(Note: I am enjoying the final day of my mini vacation. Having a great trip. Met my favorite musician and a personal hero yesterday. Today I will be taking the scenic drive through the Ozark hills of Central Missouri. This is a post I wrote a couple months ago. Not my standard fare, but I hope you […]
Aspirational Dining Defined
I am a Mac guy. This means only the occasional interruption for updates from Microsoft. These are most often for Word for Macs. Yet in none of these updates have they added to my spell check dictionary words like “Barack Obama, Al Qaeda, or Facebook.â€Â If they do implement this change they can use this […]
The Greatest Customer Complaint Response Ever
I had lunch today with my friends Emma and Senor Esparza. Â They ate at Justus Drugstore last night. Â Justus is on the outermost outskirts of what could be considered Kansas City. Â In the few years that it has been open it has developed a reputation of being well worth the drive. Â I personally have never […]
Set Schedules As A Manager
One of the most time consuming tasks a manager faces during the week is writing the server schedule. Hours can be spent digging up scraps of paper and consulting server availability just to get coverage for a particular shift.  This is followed by the inevitable complaints from people who work too little or too much. […]
About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.