“Subtlety is the art of saying what you think and getting out of the way before it is understood.†–Anonymous  We as a society have really lost the power of subtlety. It could be because we have lost the patience to unravel it. We receive far more information on a daily basis than our […]
Tag Archives | sales techniques for servers
How To Memorize Orders
(Note: In yesterdays post I discussed why I feel it is beneficial to memorize orders.  I will not recap to avoid redundancy, which itself if redundant in this post.) I am terrible with names. Not particularly good with faces either. I will forget three things every time I take a trip. I promise I will […]
Memorizing Orders
When I started my first serving job years ago I worked for a company I will affectionately refer to as “Five Four.â€Â That isn’t what it says on the signs out front, but it what we all called it. My first day a manager who introduced himself as “CSV†told me that if I couldn’t […]
Foil To Go: The Shark
It’s “Shark Week†from all indications. The time when a certain television network rolls out a weeks worth of shark related shows that everyone feels the need to watch and discuss over dinner at my restaurant. Personally I would love to see the same principle used on “National Debt Week†or “Health Insurance Reform Week†[…]
The Rules of Serving: Rule Five
Rule Five: Always recommend what is in the guest’s best interest, not yours.   (Note: There are many hyperlinks today that will send you to posts were I have previously addressed specifically issues that I address in this post.) This is the second time in two days I have sat down to write this […]
About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.