Selling is a complex topic. In the first part of this series, I discussed how most managers and corporations fail to encourage servers to sell in the right way. The second part dealt with the fact that we are all salespeople and in fact selling is part of hospitality. If you haven’t read part two […]
Tag Archives | Restaurant Guests
In Defense of Selling as a Server (Part Two)
You are a salesperson. I have never met you, but I am confident in that statement. By way of explanation let me say that Sunday night I had one of the greatest nights of my life. I saw Michael Franti and Spearhead perform and it was the greatest concert I have ever attended. I have […]
Job Hunting: The Do’s and Don’ts
Job hunting is like going to the dentist. Nobody really likes it, but if you avoid it long enough eating becomes difficult. Filling out a pile of applications asking the same questions in hopes that one of them will land you a job can be a real pain in the neck. Unfortunately, this is still […]
Foodie Friday: Fact or Fiction
My General Manager once told me the story of the Caesar salad. Back in the time of Caesar, salt was incredibly scarce. Salty fish named anchovies were abundant though. So to create the salty taste in the dressing they used the anchovies. Even though we have plenty of salt today, we still use the anchovies […]
A Tale of Three Burgers
“It was the best of burgers, it was the worst of burgers, it was the burger of value, it was the burger of expense, it was the burger of service, it was the burger of incredulity, it was the burger of quality, it was the burger of waste, it was the burger of hope, it […]
About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.