(Note: In yesterdays post I discussed why I feel it is beneficial to memorize orders.  I will not recap to avoid redundancy, which itself if redundant in this post.) I am terrible with names. Not particularly good with faces either. I will forget three things every time I take a trip. I promise I will […]
Tag Archives | increase sales
Supply, Demand, and Chicken Wings
Yesterdays post on extra charges for the various items a guest requests caused me to ponder on a larger scale. It is remarkably common to hear guests say, could buy that steak/wine/etc at the store for half that much. This is the same principle as walking into a classic car dealership and demanding a price […]
The Evolution of Free Bread
In the far corner of Southeast Missouri is a town called Sikeston. If you have heard of Sikeston, MO it is probably because of a restaurant called Lambert’s Café. I’ve eaten at Lambert’s a number of times over the years, but don’t recall what I had. I always remember the food being good, but nothing […]
Foil To Go: The Shark
It’s “Shark Week†from all indications. The time when a certain television network rolls out a weeks worth of shark related shows that everyone feels the need to watch and discuss over dinner at my restaurant. Personally I would love to see the same principle used on “National Debt Week†or “Health Insurance Reform Week†[…]
The Rules of Serving: Rule Five
Rule Five: Always recommend what is in the guest’s best interest, not yours.   (Note: There are many hyperlinks today that will send you to posts were I have previously addressed specifically issues that I address in this post.) This is the second time in two days I have sat down to write this […]
About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.