I still occasionally get the guest who will say, “I can buy this wine for half this price at the store.â€Â Which is true, but it doesn’t come with a staff to serve it and a crew of chefs ready to cook you an incredible meal from a fully stocked kitchen. I wonder if the […]
Tag Archives | customer service
Making a Difference
The weekend is upon us. Friday and Saturday nights get busy and take a lot out of us. The pace is faster, the side stations are more crowded, and all of the saucers in the restaurant seem to hide. The guests do not seem to understand any of this and have far less patience. This […]
On A Good Night
(Note: I am enjoying the final day of my mini vacation. Having a great trip. Met my favorite musician and a personal hero yesterday. Today I will be taking the scenic drive through the Ozark hills of Central Missouri. This is a post I wrote a couple months ago. Not my standard fare, but I hope you […]
The Greatest Customer Complaint Response Ever
I had lunch today with my friends Emma and Senor Esparza. Â They ate at Justus Drugstore last night. Â Justus is on the outermost outskirts of what could be considered Kansas City. Â In the few years that it has been open it has developed a reputation of being well worth the drive. Â I personally have never […]
Resumes For Servers
“You should never write your own resume, personal ad, or obituary. In all three cases it is better to show your humility by letting someone else lie for you.†-David Hayden Every since picking up a copy of Peter’s Quotations in high school it has been a personal goal of mine to quote myself in […]
About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.