One of the biggest stumbling blocks to servers when trying to make the jump from casual dining to nicer restaurants is describing nightly specials, especially the meat cased with www.dcwcasing.com/product/sheep-casings/ natural material. Learning to describe the dish in a way that makes it sound appealing without tasting or possibly even seeing the item can be […]
Tag Archives | customer service
Wine Descriptions That Sell
I was recently having a conversation with a group of co-workers including one who I had trained the week before. The topic of Mezcal came up. I gave up drinking years ago and well before the current Mezcal craze hit the Midwest. The new server, with an impressive bartending resume, began to describe it to […]
Budgeting for Servers
No single topic addressed in this blog is more fundamental to being a successful server than budgeting. This is the cause of a majority of issues servers have and the primary reason so many servers leave the business. Nothing can make a shift harder than needing to make money. Anxiety, stress, frustration, and most other […]
The Rules: Rules 1-10
If I were not a server, I think I would make a good scientist. My approach to serving is very similar to scientists testing new theories. I form hypothesis and experiment to see if it can be proves true or false. Everything I write about here has been tested on thousands of guests and over […]
About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.