For those of you who missed it, this blog was written up in the local alternative weekly paper. If you want to check out the story (or just find a really cheesy waiter pic of me), click here. I do feel it necessary to point out that I am far more humble than the article […]
Tag Archives | customer service
Foodie Friday: Salmon Basics
I spent most of my life disliking the flavor of salmon. Growing up most of the salmon I ate came from a can and was served in “patty†form. As I worked in casual dining restaurants I would occasionally try the salmon dishes only to be turned off by the lingering flavors it would leave […]
The Rules of Serving: Rules One and Two
Rule One: If you worry about the guest, the money will take care of itself.  Rule Two: If you worry about the money, the guests will not take care of themselves.  Rules one and two are corollaries of the same basic principle. Your focus as a server must be on the guest and […]
Five More Simple Tricks
These are a few more quick tricks that you may or may not be using. Several of these are common, but some may be new to you. If you missed the first batch, you can find it by clicking here. Steaks by Color: We have all had it happen.  A guest orders a steak medium […]
Foil To-Go: The Swan
So I was watching Ramsey’s Kitchen Nightmare’s the other night and saw a server make foil swan. Â I fully expected Chef Ramsey to lose his mind, but he seemed to really enjoy it. Â It is a waste of foil and not a particularly good way to package food. Â Chef Ramsey enjoyed it though which means […]
About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.