Hot Schedules is coming. Its rapid growth has it on track to become the dominant scheduling system in restaurants. As a user for several months, I want to provide a frank and unbiased view of the system. These opinions are mine alone and in no way represent the company that I am employed by. They […]
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Hot Schedules Reviewed: Part One
A few months ago the restaurant I work at (and who my opinions in no way represent) began using the Hot Schedules program for scheduling. For those of you not familiar with this system, it is a web based system for scheduling employees. It is experiencing incredibly rapid growth and is becoming more commonplace within […]
Tipping On To Go Orders
Part of writing a blog about the restaurant industry and serving is fielding questions from friends. Every couple of weeks I will field a question from a facebook friend regarding tipping. I consider this fair since I do link to this blog fairly often on my facebook. Most of these are pretty easy. I have […]
Making a Difference
The weekend is upon us. Friday and Saturday nights get busy and take a lot out of us. The pace is faster, the side stations are more crowded, and all of the saucers in the restaurant seem to hide. The guests do not seem to understand any of this and have far less patience. This […]
Serving Sober
I am back from vacation and sitting down at my desk again. It feels nice to get back into my writing routine. It was an incredible trip. I was able to hang out with some great old friends, see an incredible show, and revisit my roots. I was also able to share a celebration of […]
About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.