Last night I had a long conversation with my girlfriend after work. It had been a pretty disappointing shift to wrap up a pretty disappointing double to finish off a pretty disappointing weekend. I had a call party not show up. A 17 top I was supposed to split became a 6 top. The 6 […]
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What Goes Around
The restaurant industry is a much smaller world than you would think sometimes. There are approximately 2.3 million servers in America at any given time. This is a constantly changing pool though as people get out of the industry or gets promoted within it. Approximately one out of every eighty working Americans is a server. […]
The Truth About Credit Card Theft In Restaurants
As discussed yesterday, Yahoo ran a front-page story from creditcards.com on Friday discussing types of people who you cannot trust with your credit card. The Yahoo headline is pictured above and makes it clear that servers are on the list. While the actual article includes eight groups, the headline very clearly implies that you should […]
We Cannot Be Trusted?
On Friday, I hopped over to Yahoo To check my email. I have used Yahoo as my primary search engine and for my personal email account for as long as I can remember. This time the screen pictured above greeted me. The picture caught my eye. It looked like a guest handing a customer a […]
The Unemployed Martyr
I wrote the following a while back as part of a much bigger project. Â After yielding to the advice of everyone who read it, it ended up on the cutting room floor. Â I picked it up off the floor and decided to share it here. Â This is something most servers struggle with at some point. […]
About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.