With the rise of social media, it has become increasingly common to see servers posting credit card receipts of guests, highlighting the tips they received. This includes not only the disappointing tips left by some guests but also the incredible gratuities left by celebrities and athletes. While the latter is often shared with the best […]
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SD WAN Technology
SD WAN technology supports quality of service policy and is what determines where dynamic path selection will steer traffic. It’s impossible for this technology to be faulted entirely for the global carrier fault; there are other root causes involved as well. But, it’s the nature of the technology that is what failed. SD WAN helps […]
Transitioning From A Restaurant Manager To A Restaurant Server
Transitioning from a restaurant manager to a restaurant server was one of the more surreal experiences of my career. I knew in advance it would take time to acclimate to my new role, but did not quite know what to expect. As a manager I felt that I was missing out on a great deal […]
Five Questions To Know For A Restaurant Server Interview
 Some of the most common questions I receive from friends are regarding upcoming server job interviews. They want to know what questions to expect and the best answers to give. The first part is easy because there are five questions you can expect in most every server interview. The second part is a bit more […]
Automatic Gratuities Just Became Far More Problematic For Restaurants
In the past I have warned restaurant owners about the difference between a tip and a service charge. Collectively restaurant companies nationwide faced settlements well into the eight figure range for ignoring the difference between these who terms. The lingering issue to be determined was whether automatic gratuities were legally a tip or a service […]
About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.