Let me begin this post with a story: An animal rights activist was driving down the highway in his VW Microbus. He was happily thinking about what a beautiful day it was. He was so caught up in these thoughts that he didn’t notice when he drifted into the next lane and cut off a […]
About David Hayden
Author Archive | David Hayden
The Rules of Serving: Rule Nine
Rule Nine: Never Get Just One Some of the most influential philosophers of the last five hundred years have done some of their greatest writing on the concept of a “social contract.â€Â Hobbes, Locke, Rousseau, Rawls, and many other have written at length on the subject. The notion of a “social contract†pertains to the […]
The Rules of Serving: Rule Eight
(Note: One thing that became apparent to me when I wrote “The Best of Tips for Improving your Tips†last week was that I really need to wrap up my “Rules of Serving†series. This week I am going to post the final three rules.) Rule Eight: Never count your money until you run your […]
Have You Done Your Rollups?
Last night I was thinking about rollups. Over the course of my serving career I have done a few rollups. I started wondering exactly how many I had done though. I opened up an excel spreadsheet and set out to determine how many I had done over the years. The answer surprised me. I have […]
The Best of Tips For Improving Your Tips
Welcome to the final installment of “best of†week on The Hospitality Formula Network. Today I am looking back to where it all began. Tips2 was the original focus when I began blogging. It is still the largest blog on the network and in my opinion the one that can have the most impact on […]
About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.